Terms & Conditions

1. INTRODUCTION
   These Terms and Conditions govern the services provided by Laser Protection Advisers ("LPA") in relation to laser safety consultancy, site audits, and certification. By engaging our services, you agree to be bound by these terms.

2. DEFINITIONS
   "Customer" refers to the party engaging LPA for services.
   "Services" include site audits, laser safety assessments, consultancy, and related administrative tasks.
   "Equipment" refers to any laser devices or related machinery requiring assessment.
   "Certification" refers to any documentation issued by LPA regarding compliance with laser safety regulations.

3. PROVISION OF SERVICES
   3.1 LPA provides consultancy, site audits, and certification services related to laser safety.
   3.2 The scope of services is agreed upon before commencement and documented accordingly.
   3.3 LPA does not guarantee approval or acceptance of certification by local councils or regulatory bodies. It is the Customer’s responsibility to verify the specific requirements of their council or governing body, as these may vary by borough.

4. PAYMENT TERMS
   4.1 All fees are payable in full before the site audit and consultancy work begins.
   4.2 Payment must be received at least 48 hours prior to the scheduled appointment; failure to pay on time will result in automatic cancellation of the service.
   4.3 No refunds will be given. Fees cover travel, accommodation (where required), administrative costs, and LPA’s professional fees for conducting the site audit and ongoing administration.
   4.4 Any additional costs incurred due to changes in scope or unforeseen circumstances will be communicated and invoiced separately.

5. CERTIFICATION REQUIREMENTS
   5.1 All laser devices must have proof of CE certification before they can be approved by the LPA.
   5.2 Failure to provide CE certification will result in the device not being approved, and no refund will be given for services rendered.

6. TIMELINES AND COMPLETION
   6.1 LPA does not guarantee how long it will take to complete paperwork following the site audit. The timeframe depends on the complexity of the assessment and any additional requirements imposed by local authorities.
   6.2 The completion time also depends on how long the client takes to complete their outstanding actions.
   6.3 Customers should plan accordingly and allow sufficient time for the completion of the certification process.
   6.4 LPA takes no responsibility for any loss of business if there is a delay in obtaining your paperwork or licence.

7. CUSTOMER RESPONSIBILITIES
   7.1 Customers are responsible for ensuring compliance with all applicable regulations and obtaining any necessary approvals from their local council or regulatory body.
   7.2 It is the client’s responsibility to find out from their council what specific qualifications they need. It is advised that an L3 or L4 Core of Knowledge and manufacturer training be held; however, some councils may require less, more, or none.
   7.3 LPA will provide guidance based on industry best practices, but final compliance decisions rest with the relevant authorities.
   7.4 The Customer must provide accurate information, access to the site, and any required documentation for the assessment to proceed smoothly.
   7.5 It is the Customer’s responsibility to be aware of when their documents need renewing. LPA will not track or remind customers about document renewals.

8. LIABILITY & LIMITATIONS
   8.1 LPA is not liable for any rejection, delay, or non-acceptance of certification by local councils or other regulatory bodies.
   8.2 LPA will not be held responsible for any financial loss, fines, or business disruptions resulting from non-compliance or certification delays.
   8.3 Any advice provided by LPA is based on current safety standards and regulations; however, the Customer is ultimately responsible for ensuring compliance.

9. CHANGES & CANCELLATIONS
   9.1 Once an order for services has been placed, it cannot be canceled, and no refunds will be issued.
   9.2 Any changes to the scope of work must be agreed upon in writing and may result in additional charges.

By engaging our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.